Frequently Asked Questions
Common questions about online gambling answered
About 31Casino
What is 31Casino?
31Casino is an independent educational resource providing information about online gambling, casino regulations, and responsible gambling. We are not a casino operator—we provide unbiased information to help people make informed decisions about online gambling.
Do you operate an online casino?
No. We are an information and education website only. We do not operate any gambling services, accept bets, or process gambling transactions.
Is your information unbiased?
Yes. We maintain complete editorial independence. Our content is based on research from official sources and is not influenced by commercial relationships. See our Editorial Policy for details.
Online Gambling Basics
Is online gambling legal?
It depends on your location. Online gambling is legal and regulated in many countries and states, but prohibited in others. Check our Countries section for information about your jurisdiction.
How do I know if a casino is safe?
Look for these key indicators:
- Valid license from a recognized regulator (UKGC, MGA, etc.)
- SSL encryption (https:// in the URL)
- Certified games from reputable providers
- Clear terms and conditions
- Responsible gambling tools available
What is RTP and why does it matter?
RTP (Return to Player) is the percentage of wagered money a game returns to players over time. A 96% RTP means the game returns €96 for every €100 wagered on average. Higher RTP generally means better value. Read our RTP Guide for more.
Bonuses & Promotions
Should I accept casino bonuses?
It depends. Bonuses can provide extra playing time, but they come with wagering requirements and restrictions. Read the terms carefully before accepting. Sometimes playing without a bonus gives you more flexibility. See our Bonus Guide.
What are wagering requirements?
Wagering requirements specify how many times you must bet a bonus amount before you can withdraw winnings. For example, a €100 bonus with 30x wagering requires €3,000 in total bets.
Responsible Gambling
How can I gamble responsibly?
Key principles include:
- Set limits on time and money before you start
- Never chase losses
- Only gamble with money you can afford to lose
- Take regular breaks
- Don't gamble under the influence
Visit our Responsible Gambling Guide for more information.
Where can I get help for problem gambling?
Free, confidential support is available:
- UK: GamCare (0808 8020 133) or BeGambleAware
- USA: National Council on Problem Gambling (1-800-522-4700)
- International: Gambling Therapy (online support)
Account & Payments
Why do casinos need to verify my identity?
KYC (Know Your Customer) verification is legally required to prevent fraud, money laundering, and underage gambling. It also protects your account from unauthorized access. Learn more in our KYC Guide.
How long do withdrawals take?
It varies by payment method. E-wallets are typically fastest (24-48 hours), while bank transfers can take 3-7 business days. First withdrawals may take longer due to verification requirements.
Still Have Questions?
If you can't find the answer you're looking for, check our Educational Guides or contact us.